FullHouse

FullHouse is a fulfilment operator: it takes marketplace sellers’ goods into its warehouse, stores them, picks orders and ships to marketplaces and other platforms. We are building it together with its own software, so it runs on it from day one.

Two flows

The system has two main flows. The first is the customer’s path: advertising, the website, a request or sign-up, a manager taking the lead through the pipeline, a contract, and the person becomes a seller in the system. The second is the goods’ path: the seller creates a supply request in the portal, the warehouse receives the goods, places them in cells, picks orders, ships to the marketplace and takes returns. Every warehouse operation immediately becomes a charge for the invoice.

What it is made of

A website with services, rates, a calculator, cases and a blog. A CRM with a pipeline, touchpoints, lead sources and ad tags. A warehouse system: receiving at the gate with a discrepancy report, addressed storage, transfers and stocktaking, picking and packing, shipping, returns with a quality check. Billing at the seller’s rates. Exchange with marketplaces. An admin area where the team edits site content, prices, notification templates and rights.

Prices live in one place: the calculator on the site and the warehouse charges use the same price list, so a seller never sees one price on the site and another on the invoice. Signing contracts through Telegram is designed in from the start.

How we build it

The work is split into modules, and each has a written contract with its neighbours: what receiving hands to storage, what shipping hands to returns, which events go to billing. Website with CRM and receiving come first, then storage, shipping, returns, billing and marketplaces.

Who it fits

Fulfilment operators and storage warehouses, and marketplace sellers with their own warehouse who need warehouse software built around their processes instead of a boxed product.